We aim to dispatch items within 2 working days of payment. Small parcels are sent by Royal Mail 48 or 24 and large parcels are sent by Parcelforce 48 or 24.
Please note, that any parcels exceeding £100 in value will be sent by Parcelforce.
Please select your chosen option at the checkout or contact us with your chosen postage option so we can update your invoice before payment.
If you require your parcel urgently, please contact us as we may be able to make separate arrangements to dispatch this earlier.
Unfortunately, we are unable to post items which have been listed as 'Local Pick Up / Collection Only'.
Domestic Postage:
Please note: UK Highlands & Islands may be subject to an extra postage charge. Please contact us for a quote.
Royal Mail 48: For letters and small parcels. Delivery usually within 2-3 working days of posting although this may take longer during busy periods such as Christmas.
Royal Mail 24: For letters and small parcels. Delivery usually within 1-2 working days of posting. Delivery may take longer during busy periods such as Christmas.
Parcelforce 24/48: For items over 5kg. Delivery usually within 1-2 working days of posting. Items will be sent fully tracked and you will receive a text message or email once dispatched which allows you to change the delivery date to a more convenient time or to arrange delivery to a local Post Office if required. Parcels may require a signature on delivery. Delivery may take longer during busy periods such as Christmas.
Other courier: If you would like us to ship items by an alternative courier, please contact us to check if possible and for a quote.
Combined Postage: We may be able to combine postage on domestic orders. Please contact us before payment so we can provide you with a quote or updated invoice.
International Postage:
We no longer offer direct International postage but some of our listings will be available via the Global Shipping Programme (GSP) and any costs involved will be displayed.
Please note: We do not set the shipping costs for Global Shipping Programme so we are unable to adjust.
Collection:
Items can be collected Monday to Friday 9.30am - 4pm from St Luke's Hospice Plymouth Shop (PL1 1TQ). In line with eBay policy, full address details will be disclosed after purchasing through eBay.
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